Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and mavibet ("the Platform", "we", "us", "our") governing all access to and use of the mavibet website, mobile interface, betting services, casino products, and payment facilities.

By completing the account registration process on mavibet, by clicking any "I Agree" or "Accept" confirmation during onboarding, or by accessing any part of the platform after the date these Terms are published, you confirm unequivocally that:

• You have read these Terms in their entirety and understand their content.
• You agree to be bound by these Terms and any future amendments published on this page.
• You meet all eligibility requirements described in Section 2 of these Terms.
• You are not accessing the platform from a jurisdiction where online betting is prohibited under applicable law.
• You are acting on your own behalf and not as an agent for any third party.

mavibet reserves the right to amend, update, or replace these Terms at any time without prior individual notice to users. The updated Terms will be published on this page with a revised "Last Updated" date. It is your responsibility to review this page periodically. Continued use of the platform following the publication of any amendment constitutes your acceptance of those amended Terms.

If you do not agree to these Terms or any future amendment, you must immediately cease using the platform, withdraw any remaining funds from your account, and contact support at support@mavibet to request account closure.

2. Eligibility & Age Restriction

To be eligible to register and use mavibet, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 18 years of age at the date of account creation.
• You are a natural person and not a corporation, trust, or other legal entity.
• You have full legal capacity to enter into a binding agreement under the laws applicable to your location.
• You are not a current or former employee, contractor, agent, or close family member of mavibet or any affiliated company, game provider, or payment processor partner.
• You have not previously been self-excluded or had your account suspended or permanently closed by mavibet for violations of these Terms.
• You are accessing the platform voluntarily for personal entertainment purposes only, and not for any commercial, professional, or agent-based wagering activity.

Age Verification Process

mavibet operates a Know Your Customer (KYC) verification process that requires all players to submit valid government-issued identity documentation before being permitted to make their first withdrawal. Accepted documents include a National Identity Card (NID), valid passport, or government-issued driving licence. Documents must be current, legible, and clearly show your full name, date of birth, and a photograph.

In cases where the platform has a reasonable basis to suspect that a player may be under 18, mavibet reserves the right to immediately suspend account access pending age verification, withhold any winnings accrued during the suspension period, and permanently close the account if verification reveals the player to be underage. Any funds deposited by an underage player will be returned to the original payment method where technically feasible, but winnings generated during the period of underage use will be forfeited.

Restricted Jurisdictions

While mavibet serves players across Bangladesh, it is your sole responsibility to verify that online betting activities are lawful in your specific location before participating. mavibet makes no representation or warranty regarding the legality of its services in any particular jurisdiction outside its operational scope. Players accessing the platform from jurisdictions where such services are prohibited do so at their own risk and in violation of these Terms.

3. Account Registration & Security

One Account Per Person

Each individual is permitted to hold exactly one registered account on mavibet. Opening, operating, or attempting to operate more than one account — whether using the same or different personal details, payment methods, device identifiers, or IP addresses — is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are identified, mavibet reserves the right to close all associated accounts, void all pending bets and casino results, and withhold any outstanding balances pending a full investigation.

Registration Information

You are required to provide accurate, complete, and current information at the time of registration. This includes your full legal name as it appears on your government-issued identity document, your date of birth, a valid and accessible email address, and a current Bangladesh mobile number. Providing false, misleading, or incomplete registration information is a violation of these Terms and may result in immediate account closure without return of funds where fraud is established.

Account Security Obligations

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username, password, and any two-factor authentication codes associated with your account. You must:

• Choose a strong, unique password that is not shared with any other online service.
• Enable two-factor authentication (2FA) via SMS OTP or a compatible authenticator app.
• Never share your login credentials with any other person under any circumstances.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify the mavibet support team immediately at support@mavibet if you suspect any unauthorised access to your account.

mavibet will never request your password via email, live chat, or any other communication channel. Any communication purporting to be from mavibet that asks for your password should be treated as fraudulent and reported to support immediately. mavibet accepts no liability for losses arising from your failure to maintain the security of your account credentials.

Account Name Matching

The name on your mavibet account must match the name on your government-issued identity document and on the payment method you use for deposits and withdrawals. Transfers of funds between accounts, and deposits or withdrawals using payment methods registered in a name other than your own, are not permitted. Violations of this rule may result in transaction reversal, account suspension, and withholding of funds pending investigation.

4. Deposits & Withdrawals

Supported Payment Methods

mavibet processes all transactions in Bangladeshi Taka (৳). Supported deposit and withdrawal methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, and BRAC Bank transfer. All transactions must be made from a payment account registered in your own name. Third-party deposits and withdrawals are not accepted under any circumstances.

Deposit Conditions

• The minimum single deposit amount is ৳200.
• Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your mavibet account within minutes of successful payment confirmation.
• Bank transfer deposits may take up to two business days to reflect in your account balance depending on the processing timelines of your bank.
• mavibet does not charge fees on deposits; however, your payment provider may apply their own transaction charges, which are your responsibility.
• Deposits made using payment methods that are subsequently identified as fraudulent, stolen, or unauthorised will result in immediate account suspension and forfeiture of any associated balance.

Withdrawal Conditions

• The minimum single withdrawal amount is ৳500.
• Withdrawals are processed to the same payment method used for the most recent deposit where technically feasible.
• All withdrawal requests require a fully verified account. KYC documentation must be submitted and approved before your first withdrawal is processed.
• mavibet targets a processing time of 24 hours for verified withdrawal requests. Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically processed faster than bank transfers.
• Bonus funds that have not met the applicable wagering requirements cannot be withdrawn. Only real-money balances and bonus funds that have satisfied wagering conditions are eligible for withdrawal.
• mavibet reserves the right to conduct additional verification checks on withdrawal requests above ৳50,000. Such checks are conducted in the interest of security and anti-money laundering compliance.

Currency and Exchange

All account balances, bets, winnings, bonuses, and transaction amounts on mavibet are denominated in Bangladeshi Taka (৳). mavibet does not offer multi-currency accounts. International payment methods denominated in foreign currencies are not currently supported on the platform.

5. Betting & Casino Rules

General Betting Rules

All bets placed on the mavibet sportsbook are subject to the specific rules applicable to the sport and market in question. By placing a bet, you confirm that you have read and understood the relevant rules for that market. mavibet reserves the right to void any bet placed in error, placed on an event that has already commenced (where pre-match rules apply), or placed as a result of a technical error that resulted in incorrect odds being displayed.

• Bets are final once confirmed. Cancellation of placed bets is not permitted except where explicitly stated in the applicable market rules.
• In-play (live) bets are subject to real-time odds that reflect the current state of the match. mavibet does not guarantee continuous availability of in-play markets during live events.
• mavibet reserves the right to limit maximum stake amounts on any market at its discretion, including applying individual account stake limits where betting patterns are identified as inconsistent with recreational play.
• Winnings from voided bets are returned to the account balance as the original stake amount only.
• Cricket betting markets on mavibet cover BPL, IPL, T20 World Cup, ICC tournaments, Asia Cup, and all Bangladesh Tigers international fixtures. Market-specific rules for each competition are published in the platform's help section.

Casino Game Rules

All slot games, live dealer games, RNG table games, and crash/instant games on mavibet are operated under the rules established by the respective game provider. mavibet is the service platform through which these games are accessed; the game mechanics, RTP (return to player) percentages, and outcome determination are the sole responsibility of the game provider.

• Slot games from Pragmatic Play, NetEnt, Microgaming, Play'n GO, and other providers use certified RNG technology. RTP values for each game are published by the respective provider.
• Live dealer games streamed from Evolution Gaming and Ezugi studios are governed by those studios' published table rules, copies of which are accessible within each game interface.
• In the event of a game session disconnection mid-round, the round outcome will be determined by the server-side result. Reconnecting to the game will display the result of any completed round. mavibet accepts no liability for disconnections caused by your internet service provider or device.
• mavibet reserves the right to void any casino game result that is subsequently determined to have resulted from a software error, a data feed failure, or any other technical malfunction that produced an outcome inconsistent with the game's normal operation.

Technical Errors and Malfunctions

In the event of a technical error or malfunction affecting the display of odds, game outcomes, account balances, or any other platform functionality, mavibet reserves the right to void affected transactions and restore account balances to their pre-error state. The platform is not liable for losses incurred as a result of technical errors, and no claim for compensation based on an erroneous outcome will be considered valid.

6. Bonuses & Promotions

From time to time, mavibet offers promotional bonuses, deposit match offers, free bets, cashback rewards, and seasonal promotions to eligible players. All promotions are subject to the specific terms published alongside each offer at the time it is made available. In cases of conflict between the general Terms set out in this document and the specific terms of a promotion, the specific promotion terms take precedence for that promotion only.

General Bonus Conditions

• Bonuses are credited to a separate bonus balance and are subject to wagering requirements before they may be converted to withdrawable real-money funds. The applicable wagering multiplier for each bonus is stated clearly in the offer terms.
• Bonus funds expire if wagering requirements are not met within the time period stated in the promotion terms. Expired bonus funds are automatically removed from the bonus balance without compensation.
• Only one promotional bonus may be active per account at any time unless explicitly stated otherwise in the promotion terms.
• mavibet reserves the right to withdraw, modify, or expire any promotion at any time. Players who have already accepted a promotion will not be affected by mid-promotion changes to that specific offer, but future iterations of the same promotion may carry different terms.
• Bonuses are intended for personal recreational use only. Any evidence of systematic exploitation of bonus offers — including through coordinated betting, arbitrage strategies, use of multiple accounts, or the use of automated betting tools — will result in forfeiture of bonus funds and may result in permanent account closure.

Seasonal Promotions

mavibet runs dedicated promotions aligned with major events in the Bangladesh sporting and cultural calendar, including BPL season, T20 World Cup, IPL, Eid festivities, Pohela Boishakh, and Independence Day. These promotions are time-limited and may have eligibility criteria specific to the event. All seasonal promotion terms are published on the promotions page within the platform and are subject to these general bonus conditions unless stated otherwise.

7. User Obligations & Prohibited Conduct

As a registered user of mavibet, you agree to use the platform lawfully, honestly, and in good faith. The following conduct is strictly prohibited and constitutes a material breach of these Terms, potentially resulting in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

Prohibited Actions

• Multi-accounting: Opening or using more than one mavibet account, whether in your own name or using fictitious or borrowed identities.
• Identity fraud: Providing false personal information during registration, KYC verification, or at any other point of identity confirmation.
• Collusion: Cooperating with other players to gain an unfair advantage in any game, particularly live poker, live dealer tables, or sports betting markets involving correlated positions.
• Bonus abuse: Systematically exploiting promotional offers through patterns inconsistent with genuine recreational gambling, including low-risk betting to meet wagering requirements with minimal variance.
• Money laundering: Using the platform to deposit, wager, and withdraw funds derived from illegal activity, or to process funds on behalf of third parties.
• Automated betting: Using bots, scripts, macros, or any automated software to place bets, play casino games, or interact with the platform in any way not permitted by mavibet.
• Chargebacks: Initiating payment disputes or chargebacks with your payment provider for deposits that were legitimately credited to your account and used for wagering activity.
• Platform interference: Attempting to access, reverse-engineer, or modify any part of the mavibet platform, its source code, or its databases through any technical means.
• Underage gambling: Accessing or using the platform if you are under 18 years of age, or facilitating access by any person under 18.

mavibet employs monitoring systems that detect patterns consistent with prohibited conduct. Where a violation is identified, the platform will act promptly to protect the integrity of the service and the interests of honest players. Decisions regarding account suspension and fund forfeiture in cases of proven violations are final.

8. Account Suspension & Closure

Voluntary Closure

You may request closure of your mavibet account at any time by contacting the support team at support@mavibet. Before submitting a closure request, please ensure that any pending bets are settled and that you have withdrawn your available balance. mavibet will process voluntary closure requests within five business days of receipt. Accounts with outstanding balances will have those balances returned to the player's verified payment method prior to closure.

Responsible Gaming Closure

If you are requesting account closure as a responsible gaming measure — for example, as a self-exclusion request — please state this clearly in your support contact. Responsible gaming closure requests are treated as a priority and processed within 24 hours. Self-excluded accounts are closed for a minimum period of six months, and re-opening requests will not be considered before that minimum period has elapsed.

Involuntary Suspension and Closure

mavibet reserves the right to suspend or permanently close any account at its discretion, without prior notice, where it has reasonable grounds to believe that:

• The account holder has breached any provision of these Terms.
• The account has been used for fraudulent, deceptive, or illegal activity.
• The account holder has provided false or misleading information at any stage.
• KYC verification has not been completed within the required period following a withdrawal request.
• The account has been identified as a duplicate of another existing account held by the same individual.
• Continued operation of the account poses a risk to the platform, to other players, or to the integrity of games or betting markets.

Where an account is suspended pending investigation, mavibet will communicate the reason for suspension to the account holder via their registered email address within a reasonable timeframe. If the investigation concludes that a breach has occurred, the account will be permanently closed and any balance may be forfeited in line with the specific violation identified. If no breach is found, the account suspension will be lifted and full access restored promptly.

Dormant Accounts

An account is classified as dormant if there has been no login activity for a continuous period of 12 months or more. mavibet will notify the registered email address associated with a dormant account before any administrative action is taken. Any remaining balance on a dormant account will be preserved for a further period of six months following the dormancy notification, after which unclaimed balances may be transferred to a holding account. Players wishing to reclaim a dormant balance may do so by contacting support and completing identity verification.