Responsible Gaming

1. Age Restriction & Eligibility

Age Verification Process

All players are required to complete identity verification before their first withdrawal is processed. As part of this Know Your Customer (KYC) process, we verify that the account holder is 18 years of age or older by reviewing a government-issued identity document. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Accounts that fail to complete age verification within the required timeframe will have their withdrawal and deposit functionality suspended until verification is complete.

Protecting Minors

We strongly encourage parents and guardians to make use of parental control software to restrict access to online gambling platforms on devices that may be used by children. mavibet does not market its services to minors, and any promotional material is designed and distributed to adult audiences only. If you suspect that a minor is accessing a mavibet account, please contact our support team immediately at support@mavibet so that we can investigate and take protective action without delay.

2. Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of adults. However, for some individuals, gambling can develop into a problem that negatively affects their finances, relationships, and mental health. Recognising the warning signs early is one of the most important steps toward getting help. mavibet encourages all players to regularly self-assess their gambling behaviour using the indicators below.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in your own behaviour, we strongly encourage you to use our responsible gaming tools or contact our support team.

If you recognise three or more of the above signs in your own behaviour, we recommend activating a cooling-off period or self-exclusion on your mavibet account immediately. You do not need to be in crisis to use these tools — they are available to any player at any time, for any reason.

3. Deposit Limits

Deposit limits are one of the most practical tools available to mavibet players who want to stay in control of their gambling budget. By setting a deposit limit, you prevent yourself from adding more funds to your account than you have decided in advance is appropriate for your financial situation.

How Deposit Limits Work

You can set a deposit limit from within your account settings at any time. Limits can be configured on a daily, weekly, or monthly basis, denominated in Bangladeshi Taka (৳). Once a limit is active, any deposit attempt that would exceed the limit for the current period will be declined automatically. For example, if you set a daily deposit limit of ৳2,000 and have already deposited ৳1,800 on that day, a further deposit of ৳500 will be blocked.

Increasing and Decreasing Limits

Decreases to deposit limits take effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the new lower limit applies to the current period right away. Increases to deposit limits, on the other hand, are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional — it ensures that impulsive decisions made in the heat of a gambling session cannot immediately override your considered spending plan.

Setting Your Deposit Limit

To set or modify your deposit limit, log in to your mavibet account, navigate to the Responsible Gaming section of your account settings, and select "Deposit Limits". Choose your preferred limit period (daily, weekly, or monthly), enter your desired limit in ৳, and confirm. The limit will be confirmed by email to your registered address. If you are unable to locate the setting or require assistance, contact support at support@mavibet.

4. Session Controls & Time-Out

Losing track of time is one of the most common issues reported by players who develop gambling problems. mavibet provides a suite of session control tools designed to keep you consistently aware of how long you have been playing and to enforce automatic breaks when limits are reached.

Session Time Limits

You can set a maximum continuous session duration from your account settings. Available options range from 30 minutes to 8 hours. When your session reaches the configured limit, you will be automatically logged out and will need to consciously choose to log back in. This mandatory pause creates an opportunity to reflect on your gambling activity before continuing.

Reality Check Reminders

Reality check reminders are periodic on-screen notifications that appear during your gaming session. Each reminder displays the total time you have been logged in during the current session and the net change in your account balance since you started. Reminders can be set to appear every 30, 60, or 90 minutes. When a reminder appears, you can choose to continue playing or to end your session — but you must actively make that choice, preventing passive continuation by default.

Taking a Time-Out

If you feel that you need a short break but do not want a full self-exclusion, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days directly from your account settings. During a time-out, your account will be suspended — you will not be able to log in, place bets, or make deposits. Withdrawals of existing balances can still be processed during a time-out period. Time-outs cannot be cancelled before the selected period expires, regardless of the reason given.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on mavibet. It is designed for players who feel that their gambling has become a problem and who need a firm, enforceable break from the platform for an extended period. Self-exclusion is a serious measure and should be used whenever a player feels that they are losing control of their gambling, regardless of whether they consider themselves to have a clinical addiction.

Self-Exclusion Periods

mavibet offers the following self-exclusion durations:

• 6 months — the minimum self-exclusion period available
• 1 year — recommended for players who have experienced repeated loss-chasing behaviour
• 3 years — appropriate for players with a persistent gambling problem
• Permanent exclusion — a lifetime ban from the platform, which cannot be reversed under any circumstances

How to Request Self-Exclusion

Self-exclusion can be requested in two ways. The first method is through your account settings — navigate to the Responsible Gaming section, select "Self-Exclusion", choose your preferred exclusion period, and confirm. The exclusion will be activated within one hour. The second method is to contact our support team directly at support@mavibet with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. Our team will process the request immediately, without asking you to justify your decision or attempting to dissuade you.

Marketing During Self-Exclusion

When a self-exclusion is activated, your account is automatically removed from all marketing distribution lists. You will not receive any promotional emails, bonus offers, or re-engagement communications during your exclusion period. If you receive any such communication after your exclusion has been activated, please report it to support@mavibet immediately so that we can investigate.

Returning After Self-Exclusion

Once the minimum exclusion period has elapsed, you may submit a written request to support@mavibet to have your account reopened. We will ask you to confirm that you have reflected on your gambling behaviour and that you are confident you can engage with the platform responsibly going forward. A mandatory 24-hour waiting period applies between your reinstatement request and account reactivation, giving you a final opportunity to reconsider before your account goes live again.

6. Player Protection Measures

Beyond the individual tools described above, mavibet maintains a number of platform-level protections designed to keep all players safe. These measures operate automatically in the background and do not require any action from you to be effective.

Proactive Account Monitoring

Our responsible gaming team uses automated monitoring tools to identify account activity that may indicate problem gambling behaviour. These tools look for patterns such as extended unbroken play sessions, rapid escalation in bet sizes, repeated failed self-exclusion attempts, and high-frequency deposits close to the daily limit. When such patterns are detected, a member of our responsible gaming team may contact you proactively to check in and offer assistance.

Affordability Checks

For accounts where deposit or loss volumes reach certain thresholds, mavibet may conduct an affordability review. This involves our team reaching out to ask some brief questions about your financial situation and your approach to gambling. These checks are a standard industry practice and are not intended to be intrusive — they are designed to ensure that high-volume accounts are operated by players who can genuinely afford their level of play.

Promotional Safeguards

Players who have active deposit limits, loss limits, cooling-off periods, or self-exclusions are automatically excluded from receiving bonus offers or promotional incentives that might encourage additional spending. We do not offer "chase your losses" promotions or bonuses specifically timed to follow a large loss event. All bonus terms and wagering requirements are clearly displayed in full before any offer is accepted.

Secure and Fair Gaming Environment

All games available on mavibet use certified Random Number Generator (RNG) technology supplied by reputable providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. Game outcomes are determined by certified RNG systems that cannot be manipulated. Return-to-player (RTP) percentages for slot games are published in the game information panel of each title. mavibet is committed to maintaining a fair, transparent, and safe gambling environment for all players across Bangladesh.

7. Support & Resources

If you feel that gambling is negatively affecting your life, reaching out for help is a sign of strength, not weakness. mavibet's support team is available around the clock and is trained to handle responsible gaming conversations with care, discretion, and without judgement. You do not need to be in crisis to contact us — early conversations are often the most helpful.

Talking to Someone You Trust

Sometimes the most powerful step is sharing your concerns with a family member, friend, or colleague you trust. People who are close to you may already have noticed changes in your behaviour. Opening that conversation — even if it feels difficult — can be a crucial turning point. If you are not sure how to start, our support team can offer guidance on how to approach the conversation.

Self-Assessment

A useful first step is to honestly assess your own gambling behaviour. Ask yourself: Is gambling taking up more time and money than I intended? Am I playing to escape problems rather than for enjoyment? Have I tried to cut back and failed? If your honest answers to these questions concern you, please reach out to our support team or activate one of our responsible gaming tools immediately. Taking action early is always easier than waiting until a problem has grown more serious.

8. Our Commitment to Responsible Gaming

Responsible gaming is not an afterthought at mavibet — it is a core principle that shapes how we design our platform, train our staff, and communicate with our players. We are committed to offering a betting and casino experience that is entertaining, fair, and safe for every adult player across Bangladesh who chooses to use our platform.

We do not want players to gamble beyond their means, and we do not design our products to encourage compulsive play. Our business model is built on players who enjoy mavibet as a sustainable hobby, not on exploiting vulnerability. That means we actively invest in responsible gaming technology, staff training, and the tools described on this page — not because we are required to, but because we believe it is the right way to operate.

We review our responsible gaming tools and policies regularly to ensure they remain effective and up to date. If you have a suggestion for how we can improve our player welfare provisions, or if you have experienced a problem with any of our responsible gaming tools, please contact us at support@mavibet. Your feedback directly informs how we develop and refine these features.

Remember: gambling should always be a choice made freely and in full control. The moment it stops feeling that way — stop, use our tools, and reach out. We are here to help, without judgement, at any time.