mavibet Frequently Asked Questions
Everything you need to know about registering, making deposits via bKash, Nagad and Rocket, placing cricket and slots bets, claiming bonuses, and staying safe on mavibet — answered clearly in one place for players across Bangladesh.
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What Would You Like to Know?
Account & Registration
How to sign up, verify your identity with NID or passport, reset your password, manage account settings, and understand the one-account policy on mavibet.
Deposits & Withdrawals
Everything about funding your account via bKash, Nagad, Rocket, Upay, and bank transfer — processing times, minimum amounts, fees, and withdrawal rules.
Games & Gameplay
Cricket in-play betting on BPL and IPL, slot RTP figures, live casino providers, mobile compatibility, and how to navigate the mavibet game library.
Bonuses & Promotions
Welcome bonus details, how wagering requirements work, free spins eligibility, seasonal promotions for Eid and BPL season, and how to opt out of offers.
Safety & Responsible Gaming
SSL security, two-factor authentication, the 18+ age policy, self-exclusion steps, deposit limits, and how to contact the mavibet support team at any time.
Still Need Help?
Our support team is available around the clock. If you cannot find the answer you need in this FAQ, reach out directly at support@mavibet for personalised assistance.
Account & Registration
Q How do I create an account on mavibet?
Creating an account on mavibet takes under two minutes. Visit the site, click the registration link, and fill in your full name, email address, mobile number, date of birth, and preferred currency (BDT). You must be at least 18 years old to register. Once submitted, a verification code is sent to your mobile number to confirm your account.
Q What documents do I need to verify my mavibet account?
mavibet requires a government-issued photo ID to complete KYC verification. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. In some cases a utility bill or bank statement may be requested as proof of address. Verification is required before your first withdrawal is processed.
Q I forgot my mavibet password — how do I reset it?
To reset your mavibet password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset email, check your spam folder or contact support.
Q Can I have more than one account on mavibet?
No. mavibet enforces a strict one-account-per-person policy. Registering duplicate accounts — whether using different email addresses, mobile numbers, or payment details — is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error, contact support immediately.
Q How do I close my mavibet account?
To close your mavibet account permanently, contact our support team at support@mavibet with the subject line 'Account Closure Request'. Include your registered username and reason for closure. Any remaining balance will be processed to your verified withdrawal method before the account is closed. If you are closing due to gambling concerns, we recommend requesting self-exclusion instead, which provides additional protections.
Deposits & Withdrawals
Q How do I deposit money into my mavibet account using bKash?
To deposit via bKash on mavibet, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter your deposit amount (minimum ৳500), confirm, and complete the transaction using your bKash PIN on your mobile. Deposits via bKash are credited to your mavibet account instantly in most cases, with no additional fee charged by the platform.
Q How long does a Nagad deposit take on mavibet?
Nagad deposits on mavibet are processed instantly in the vast majority of cases. Once you confirm the transaction in the Nagad app using your PIN, the funds are reflected in your mavibet account balance within seconds to a few minutes. If your deposit has not appeared after 15 minutes, take note of the transaction reference number and contact our support team.
Q What is the minimum withdrawal amount on mavibet?
The minimum withdrawal amount on mavibet is ৳1,000 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals via Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported banks, the minimum withdrawal is ৳2,000. Withdrawal requests are typically processed within one to three business hours during working hours Bangladesh Standard Time (BST, UTC+6).
Q Are there any fees for withdrawing from mavibet?
mavibet does not charge a platform fee on standard withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own transaction fees on their end, which are outside our control. We recommend checking the current fee schedule of your chosen payment method directly with the provider before initiating a large withdrawal.
Q Can I withdraw using a different payment method than the one I used to deposit?
As a general rule, mavibet requires withdrawals to be processed back to the same payment method used for the deposit. This is a standard anti-money-laundering measure. If your original deposit method is no longer available — for example, a mobile number has been deactivated — please contact support at support@mavibet to discuss alternative withdrawal arrangements, which will require additional verification.
Games & Gameplay
Q How do I place a cricket bet on mavibet?
To place a cricket bet on mavibet, log in to your account and navigate to the Cricket section. Browse available matches — including BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures, and other international events. Click on the match you want to bet on, select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review the odds, and confirm your bet slip.
Q Does mavibet offer live in-play cricket betting?
Yes. mavibet offers live in-play betting on major cricket matches including BPL, IPL, and ICC tournaments. In-play markets update in real time as the match progresses, with odds changing ball by ball. Markets available during live play typically include current over runs, next wicket method, team total at the end of the over, and match winner. A stable internet connection is recommended for the best in-play experience.
Q What slot game providers are available on mavibet?
mavibet offers slot games from leading international providers including Pragmatic Play, NetEnt, Microgaming, and other certified studios. The library includes hundreds of titles across classic three-reel slots, video slots with bonus rounds, and jackpot games. All slots use certified Random Number Generator (RNG) technology, meaning every spin outcome is independently random and cannot be predicted or manipulated.
Q Can I play mavibet games on my mobile phone?
Yes. mavibet is fully optimised for mobile play on both Android and iOS devices without requiring a dedicated app download. The platform uses a responsive web design that adapts automatically to your screen size. Simply open your mobile browser, navigate to mavibet, and log in to access the full range of cricket betting, live casino, and slot games from your smartphone or tablet.
Q What is the RTP (Return to Player) on mavibet slot games?
RTP varies by individual slot title on mavibet. Most slots from major providers such as Pragmatic Play and NetEnt carry RTPs in the range of 94% to 97%, meaning that over a statistically large number of spins, the game returns that percentage to players. The exact RTP for each game is published in the game's information panel, which you can access by clicking the information icon before or during play.
Q Does mavibet have live dealer casino games?
Yes. mavibet offers a full live casino section powered by providers including Evolution Gaming and Ezugi. Live dealer games available include roulette, blackjack, baccarat, and game show titles such as Crazy Time and Lightning Roulette. Games are streamed in real time from professional studios, with real human dealers managing each table. You can access the live casino from the mavibet Casino section of the platform.
Bonuses & Promotions
Q What is the welcome bonus on mavibet?
mavibet offers a welcome bonus for new players on their first deposit. The specific bonus amount and percentage match are displayed on the promotions page of the platform at the time of registration. Bonus funds are subject to wagering requirements, which must be met before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms and conditions before claiming any offer.
Q What are wagering requirements and how do they work on mavibet?
Wagering requirements on mavibet specify how many times a bonus amount must be bet before associated winnings can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the funds become withdrawable. Not all game types contribute equally — slots typically count 100%, while table games may contribute a lower percentage. Full details are in the bonus terms.
Q Does mavibet offer free spins promotions?
Yes. mavibet periodically offers free spins promotions on selected slot titles, particularly as part of welcome packages or seasonal promotions around events like Eid, Pohela Boishakh, or the BPL season. Free spins winnings are subject to the wagering requirements stated in the specific promotion. Check the promotions page of your account regularly for the latest available free spins offers.
Q Can I opt out of receiving bonus offers from mavibet?
Yes. If you prefer to play without any bonus offers — for example, to avoid wagering requirements — you can opt out of promotional communications by contacting support at support@mavibet. Players with active responsible gaming limits such as deposit caps or cooling-off periods are automatically excluded from promotional targeting as part of our player protection policy.
Safety & Responsible Gaming
Q Is mavibet safe and secure to use in Bangladesh?
mavibet uses SSL/TLS encryption to protect all data transmitted between your device and our servers, meaning your personal details and financial transactions are secure in transit. Account passwords are stored as cryptographic hashes and are never held in plain text. Two-factor authentication via SMS OTP is available to all players and is strongly recommended to protect your account against unauthorised access.
Q How do I activate two-factor authentication on mavibet?
To enable two-factor authentication (2FA) on your mavibet account, log in and navigate to Account Settings, then select Security. Toggle on the SMS OTP option and verify your mobile number if you have not already done so. Once activated, every login attempt will require you to enter a one-time code sent to your registered mobile number, significantly reducing the risk of unauthorised account access.
Q Is there an age restriction for playing on mavibet?
Yes. mavibet is strictly for adults aged 18 and above. Players must be at least 18 years old at the time of registration and at all times while using the platform. Age verification is conducted as part of the KYC process before withdrawals are approved. Any account found to be operated by a person under 18 will be immediately closed and any balance forfeited in line with our Terms and Conditions.
Q How do I self-exclude from mavibet if gambling is becoming a problem?
To self-exclude from mavibet, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Select a period of six months, one year, three years, or permanent exclusion, then confirm. Alternatively, email support@mavibet with the subject line 'Self-Exclusion Request'. The exclusion is activated within one hour, suspending your ability to log in, deposit, or bet. The exclusion cannot be reversed before the minimum period expires.
Q How do I contact mavibet customer support?
mavibet customer support is available 24 hours a day, seven days a week. You can reach the support team by email at support@mavibet or via the live chat feature available within your logged-in account. For responsible gaming requests such as self-exclusion or deposit limit changes, email is recommended so you have a written record. The team aims to respond to all email enquiries within two business hours.
Still Have a Question?
Our support team at mavibet is online around the clock. Contact us at support@mavibet or explore more of the platform below. 18+ only. Please gamble responsibly.