Privacy Policy

1. Information We Collect

mavibet collects personal data through several channels during your interaction with the platform. The categories of data we collect, and the circumstances in which we collect them, are described below.

Registration Data

When you create a mavibet account, we collect the information you provide in the registration form. This includes:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used for age verification — you must be 18 or older)
• Email address (used for account communications and support)
• Bangladesh mobile number (used for OTP verification and account security)
• Chosen username and encrypted password
• Residential address (city and district within Bangladesh)

Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request copies of government-issued identity documents to verify your identity before processing withdrawals or where account activity requires additional verification. Accepted documents include your National Identity Card (NID), valid passport, or government-issued driving licence. These documents are stored securely and used solely for compliance purposes.

Financial Transaction Data

When you make deposits or withdrawals through mavibet, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, and a transaction reference number. We do not store complete mobile banking PINs or full bank account credentials — payment authentication is handled by your respective payment service provider.

Gameplay and Betting Activity Data

We record your betting and gaming activity on the platform, including the games played, bets placed, bet outcomes, wager amounts, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, dispute resolution, and improvement of our game recommendation features.

Technical and Device Data

When you access mavibet through a web browser or mobile device, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type (desktop, tablet, or mobile), screen resolution, referring URL, and pages visited within the platform. This data helps us maintain platform security, detect fraudulent access, and optimise the user experience across different devices commonly used by players in Bangladesh.

Customer Support Communications

When you contact the mavibet support team via email or live chat, we retain records of those communications including the content of your messages, any attachments you provide, and the date and time of contact. These records are used to resolve your query, improve our support service, and maintain an audit trail where required for dispute resolution or compliance purposes.

2. How We Use Your Data

mavibet processes your personal data only for the purposes described in this Policy and only to the extent necessary for those purposes. We do not use personal data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we use your data are as follows.

Account Management and Platform Access

Your registration data is used to create and maintain your player account, authenticate your identity at login, process password reset requests, and manage account settings including responsible gaming preferences such as deposit limits and self-exclusion options.

Payment Processing and Fraud Prevention

Financial transaction data is used to process your deposit and withdrawal requests through your chosen payment method — bKash, Nagad, Rocket, Upay, or bank transfer — and to maintain an accurate record of your account balance. We also analyse transaction patterns to detect and prevent fraudulent activity, money laundering, and unauthorised account access.

Identity Verification and Regulatory Compliance

KYC documents and identity data are processed to verify that you meet our age and identity requirements before withdrawals are approved. This is a standard compliance measure used by responsible online betting platforms. Verification data is also used to comply with any applicable anti-money laundering obligations.

Responsible Gaming Monitoring

We analyse your gameplay and betting activity data to identify patterns that may indicate problem gambling behaviour, such as rapid increases in bet frequency or size, extended session durations, or repeated failed attempts to self-exclude. Where such patterns are identified, our responsible gaming team may contact you proactively to offer support or to apply protective measures to your account.

Platform Improvement and Personalisation

Technical and gameplay data is used in aggregate and anonymised form to improve the platform's functionality, performance, and game offerings. We may use your gameplay history to surface game recommendations that are relevant to your interests, such as highlighting cricket betting markets during BPL or T20 World Cup seasons, or recommending slot titles from providers you have previously enjoyed.

Communications and Customer Support

Your contact details are used to send you account-related communications such as transaction confirmations, security alerts, KYC status updates, and responses to your support enquiries. Where you have opted in to receive promotional communications, we may also send information about relevant bonus offers and seasonal promotions. You may opt out of promotional communications at any time by contacting support.

3. Sharing Your Information

mavibet does not sell, rent, or share your personal data with third parties for commercial marketing purposes. We share data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment service provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. These providers process payment data under their own privacy policies and security standards. mavibet does not share additional personal data beyond what is technically required to authenticate and complete a transaction.

Game Technology Providers

The casino games available on mavibet are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited session data — such as a session token and bet outcomes — may be exchanged with the provider's servers to facilitate real-time gameplay. These providers do not receive your full personal profile or financial details.

Identity Verification Partners

Where automated identity verification tools are used to assist with the KYC process, your identity document data may be shared with a trusted third-party verification service. Any such provider operates under strict data processing agreements and is permitted to use your data solely for the purpose of identity verification on behalf of mavibet.

Legal and Regulatory Disclosures

mavibet may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are legally required or permitted to do so — for example, in connection with an investigation into fraud, money laundering, or other criminal activity involving the platform. In such cases, we disclose only the minimum data required by the applicable legal obligation.

Business Transfers

In the event that mavibet undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via their registered email address in advance of any such transfer, and the acquiring entity will be required to honour the terms of this Privacy Policy.

4. Cookies & Tracking Technologies

mavibet uses cookies and similar technologies such as local storage and session storage to ensure the platform functions correctly, to keep you securely logged in across a session, and to gather anonymised analytics data that helps us improve the platform experience for players in Bangladesh.

What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They serve various functions, from keeping you logged in during a session to remembering your language and display preferences. Cookies are widely used across the internet and are an essential part of how most modern web platforms operate.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies will impair your ability to log in and use core platform features. Disabling analytics or functional cookies will not prevent you from accessing the platform but may affect the personalised experience. Refer to your browser's help documentation for instructions on managing cookie preferences.

mavibet does not use cross-site tracking cookies, advertising network cookies, or any third-party cookies designed to track your behaviour across websites other than mavibet itself.

5. Data Security & Storage

The security of your personal data is a priority for mavibet. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by SSL/TLS encryption, preventing interception during transit.
• Password Hashing: User passwords are stored as cryptographic hashes using industry-standard algorithms. We never store passwords in plain text and cannot retrieve your password if it is forgotten — only a reset is possible.
• Two-Factor Authentication: 2FA via SMS OTP is available to all registered players and is strongly encouraged. Accounts with 2FA enabled are significantly more resistant to unauthorised access.
• Access Controls: Access to personal data within our systems is restricted to authorised personnel only, based on the principle of least privilege. Staff access is logged and regularly reviewed.
• Server Security: Our servers are hosted in secure, access-controlled data centre environments with physical and network-level security protections in place.

Organisational Security Measures

• All staff with access to personal data are required to complete data protection training and are bound by confidentiality obligations.
• Third-party service providers who process data on our behalf are subject to written data processing agreements that require them to maintain equivalent security standards.
• We conduct periodic internal reviews of our data handling practices and security controls.

Data Breach Response

In the unlikely event of a data security breach that poses a risk to your personal data, mavibet will take immediate steps to contain and investigate the incident. Where required, we will notify affected users via their registered email address within a reasonable timeframe, providing details of what data was affected and what steps we are taking to address the situation.

Data Storage Location

Personal data collected from players on the mavibet platform is stored on secure servers. While our primary operations serve the Bangladesh market, data may be processed or stored by our technology partners in other countries. In all cases, such transfers are subject to appropriate safeguards to ensure your data remains protected to a standard consistent with this Privacy Policy.

6. Your Rights Over Your Data

As a player on the mavibet platform, you have a number of rights regarding the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, contact us at support@mavibet with the subject line "Data Rights Request" and your registered account username.

Right of Access

You have the right to request a copy of the personal data mavibet holds about you. Upon receipt of a verified access request, we will provide you with a summary of the data we hold, the purposes for which it is processed, and any third parties with whom it has been shared. We will respond to access requests within 30 days.

Right to Correction

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain data fields (such as email address or mobile number), you may be able to update these directly through your account settings. For data that cannot be self-edited — such as your registered name or date of birth — please contact support and we will review and update the record upon receipt of supporting documentation.

Right to Erasure

You may request that we delete your personal data in certain circumstances — for example, if you close your account and your data is no longer required for the purposes for which it was collected. Please note that some data must be retained for defined periods to meet our legal and compliance obligations, even after account closure. We will advise you of any such retention requirements when processing your erasure request.

Right to Data Portability

Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). This allows you to transfer your data to another service if you choose. Data portability requests are fulfilled within 30 days of verification.

Right to Withdraw Consent

Where we process your data on the basis of your consent — such as for optional promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. To opt out of marketing emails, contact support at support@mavibet or use the unsubscribe link included in any promotional message.

Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including processing carried out for the purposes of direct marketing. We will honour all valid objections and cease the relevant processing activity unless we can demonstrate compelling legitimate grounds that override your interests.

7. Data Retention Policy

mavibet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following retention periods apply as a general guide:

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised and aggregated data (which cannot be linked back to any individual) may be retained indefinitely for statistical analysis and platform improvement purposes.

If you request erasure of your data and we are required to retain certain records under a legal obligation, we will restrict processing of that data to the minimum necessary for compliance purposes and will not use it for any other purpose during the retention period.

8. Updates to This Policy

mavibet reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable legal requirements, or improvements to our platform. When we make material changes to this Policy, we will update the "Last Updated" date displayed at the top of this page and, where the changes are significant, notify registered players via their registered email address with a summary of what has changed.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the mavibet platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you object to any changes, you should stop using the platform and contact support to request account closure and data erasure where applicable.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the mavibet support team at support@mavibet. We are available 24 hours a day, seven days a week, and aim to respond to all privacy-related enquiries within two business days.